Models, code, and papers for "Ziang Xiao":

Tell Me About Yourself: Using an AI-Powered Chatbot to Conduct Conversational Surveys

May 25, 2019
Ziang Xiao, Michelle X. Zhou, Q. Vera Liao, Gloria Mark, Changyan Chi, Wenxi Chen, Huahai Yang

The rise of increasingly more powerful chatbots offers a new way to collect information through conversational surveys, where a chatbot asks open-ended questions, interprets a user's free-text responses, and probes answers when needed. To investigate the effectiveness and limitations of such a chatbot in conducting surveys, we conducted a field study involving about 600 participants. In this study, half of the participants took a typical online survey on Qualtrics and the other half interacted with an AI-powered chatbot to complete a conversational survey. Our detailed analysis of over 5200 free-text responses revealed that the chatbot drove a significantly higher level of participant engagement and elicited significantly better quality responses in terms of relevance, depth, and readability. Based on our results, we discuss design implications for creating AI-powered chatbots to conduct effective surveys and beyond.

* Currently under review 

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