Recent advances in deep learning and automatic speech recognition have improved the accuracy of end-to-end speech recognition systems, but recognition of personal content such as contact names remains a challenge. In this work, we describe our personalization solution for an end-to-end speech recognition system based on connectionist temporal classification. Building on previous work, we present a novel method for generating additional subword tokenizations for personal entities from their pronunciations. We show that using this technique in combination with two established techniques, contextual biasing and wordpiece prior normalization, we are able to achieve personal named entity accuracy on par with a competitive hybrid system.
Recent advances in deep learning and automatic speech recognition (ASR) have enabled the end-to-end (E2E) ASR system and boosted the accuracy to a new level. The E2E systems implicitly model all conventional ASR components, such as the acoustic model (AM) and the language model (LM), in a single network trained on audio-text pairs. Despite this simpler system architecture, fusing a separate LM, trained exclusively on text corpora, into the E2E system has proven to be beneficial. However, the application of LM fusion presents certain drawbacks, such as its inability to address the domain mismatch issue inherent to the internal AM. Drawing inspiration from the concept of LM fusion, we propose the integration of an external AM into the E2E system to better address the domain mismatch. By implementing this novel approach, we have achieved a significant reduction in the word error rate, with an impressive drop of up to 14.3% across varied test sets. We also discovered that this AM fusion approach is particularly beneficial in enhancing named entity recognition.