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Add to EdgeShehzaad Dhuliawala
A Diachronic Perspective on User Trust in AI under Uncertainty
Oct 20, 2023
In a human-AI collaboration, users build a mental model of the AI system based on its reliability and how it presents its decision, e.g. its presentation of system confidence and an explanation of the output. Modern NLP systems are often uncalibrated, resulting in confidently incorrect predictions that undermine user trust. In order to build trustworthy AI, we must understand how user trust is developed and how it can be regained after potential trust-eroding events. We study the evolution of user trust in response to these trust-eroding events using a betting game. We find that even a few incorrect instances with inaccurate confidence estimates damage user trust and performance, with very slow recovery. We also show that this degradation in trust reduces the success of human-AI collaboration and that different types of miscalibration -- unconfidently correct and confidently incorrect -- have different negative effects on user trust. Our findings highlight the importance of calibration in user-facing AI applications and shed light on what aspects help users decide whether to trust the AI system.
Chain-of-Verification Reduces Hallucination in Large Language Models
Sep 25, 2023
Generation of plausible yet incorrect factual information, termed hallucination, is an unsolved issue in large language models. We study the ability of language models to deliberate on the responses they give in order to correct their mistakes. We develop the Chain-of-Verification (CoVe) method whereby the model first (i) drafts an initial response; then (ii) plans verification questions to fact-check its draft; (iii) answers those questions independently so the answers are not biased by other responses; and (iv) generates its final verified response. In experiments, we show CoVe decreases hallucinations across a variety of tasks, from list-based questions from Wikidata, closed book MultiSpanQA and longform text generation.
Variational Classification
May 17, 2023
We present a novel extension of the traditional neural network approach to classification tasks, referred to as variational classification (VC). By incorporating latent variable modeling, akin to the relationship between variational autoencoders and traditional autoencoders, we derive a training objective based on the evidence lower bound (ELBO), optimized using an adversarial approach. Our VC model allows for more flexibility in design choices, in particular class-conditional latent priors, in place of the implicit assumptions made in off-the-shelf softmax classifiers. Empirical evaluation on image and text classification datasets demonstrates the effectiveness of our approach in terms of maintaining prediction accuracy while improving other desirable properties such as calibration and adversarial robustness, even when applied to out-of-domain data.
Extracting Victim Counts from Text
Feb 23, 2023
Decision-makers in the humanitarian sector rely on timely and exact information during crisis events. Knowing how many civilians were injured during an earthquake is vital to allocate aids properly. Information about such victim counts is often only available within full-text event descriptions from newspapers and other reports. Extracting numbers from text is challenging: numbers have different formats and may require numeric reasoning. This renders purely string matching-based approaches insufficient. As a consequence, fine-grained counts of injured, displaced, or abused victims beyond fatalities are often not extracted and remain unseen. We cast victim count extraction as a question answering (QA) task with a regression or classification objective. We compare regex, dependency parsing, semantic role labeling-based approaches, and advanced text-to-text models. Beyond model accuracy, we analyze extraction reliability and robustness which are key for this sensitive task. In particular, we discuss model calibration and investigate few-shot and out-of-distribution performance. Ultimately, we make a comprehensive recommendation on which model to select for different desiderata and data domains. Our work is among the first to apply numeracy-focused large language models in a real-world use case with a positive impact.
Poor Man's Quality Estimation: Predicting Reference-Based MT Metrics Without the Reference
Jan 28, 2023
Machine translation quality estimation (QE) predicts human judgements of a translation hypothesis without seeing the reference. State-of-the-art QE systems based on pretrained language models have been achieving remarkable correlations with human judgements yet they are computationally heavy and require human annotations, which are slow and expensive to create. To address these limitations, we define the problem of metric estimation (ME) where one predicts the automated metric scores also without the reference. We show that even without access to the reference, our model can estimate automated metrics ($\rho$=60% for BLEU, $\rho$=51% for other metrics) at the sentence-level. Because automated metrics correlate with human judgements, we can leverage the ME task for pre-training a QE model. For the QE task, we find that pre-training on TER is better ($\rho$=23%) than training for scratch ($\rho$=20%).
Calibration of Machine Reading Systems at Scale
Mar 20, 2022
In typical machine learning systems, an estimate of the probability of the prediction is used to assess the system's confidence in the prediction. This confidence measure is usually uncalibrated; i.e.\ the system's confidence in the prediction does not match the true probability of the predicted output. In this paper, we present an investigation into calibrating open setting machine reading systems such as open-domain question answering and claim verification systems. We show that calibrating such complex systems which contain discrete retrieval and deep reading components is challenging and current calibration techniques fail to scale to these settings. We propose simple extensions to existing calibration approaches that allows us to adapt them to these settings. Our experimental results reveal that the approach works well, and can be useful to selectively predict answers when question answering systems are posed with unanswerable or out-of-the-training distribution questions.
Case-based Reasoning for Better Generalization in Text-Adventure Games
Oct 16, 2021
Text-based games (TBG) have emerged as promising environments for driving research in grounded language understanding and studying problems like generalization and sample efficiency. Several deep reinforcement learning (RL) methods with varying architectures and learning schemes have been proposed for TBGs. However, these methods fail to generalize efficiently, especially under distributional shifts. In a departure from deep RL approaches, in this paper, we propose a general method inspired by case-based reasoning to train agents and generalize out of the training distribution. The case-based reasoner collects instances of positive experiences from the agent's interaction with the world in the past and later reuses the collected experiences to act efficiently. The method can be applied in conjunction with any existing on-policy neural agent in the literature for TBGs. Our experiments show that the proposed approach consistently improves existing methods, obtains good out-of-distribution generalization, and achieves new state-of-the-art results on widely used environments.
TopiOCQA: Open-domain Conversational Question Answeringwith Topic Switching
Oct 02, 2021
In a conversational question answering scenario, a questioner seeks to extract information about a topic through a series of interdependent questions and answers. As the conversation progresses, they may switch to related topics, a phenomenon commonly observed in information-seeking search sessions. However, current datasets for conversational question answering are limiting in two ways: 1) they do not contain topic switches; and 2) they assume the reference text for the conversation is given, i.e., the setting is not open-domain. We introduce TopiOCQA (pronounced Tapioca), an open-domain conversational dataset with topic switches on Wikipedia. TopiOCQA contains 3,920 conversations with information-seeking questions and free-form answers. TopiOCQA poses a challenging test-bed for models, where efficient retrieval is required on multiple turns of the same conversation, in conjunction with constructing valid responses using conversational history. We evaluate several baselines, by combining state-of-the-art document retrieval methods with neural reader models. Our best models achieves F1 of 51.9, and BLEU score of 42.1 which falls short of human performance by 18.3 points and 17.6 points respectively, indicating the difficulty of our dataset. Our dataset and code will be available at https://mcgill-nlp.github.io/topiocqa
How to Query Language Models?
Aug 04, 2021
Large pre-trained language models (LMs) are capable of not only recovering linguistic but also factual and commonsense knowledge. To access the knowledge stored in mask-based LMs, we can use cloze-style questions and let the model fill in the blank. The flexibility advantage over structured knowledge bases comes with the drawback of finding the right query for a certain information need. Inspired by human behavior to disambiguate a question, we propose to query LMs by example. To clarify the ambivalent question "Who does Neuer play for?", a successful strategy is to demonstrate the relation using another subject, e.g., "Ronaldo plays for Portugal. Who does Neuer play for?". We apply this approach of querying by example to the LAMA probe and obtain substantial improvements of up to 37.8% for BERT-large on the T-REx data when providing only 10 demonstrations--even outperforming a baseline that queries the model with up to 40 paraphrases of the question. The examples are provided through the model's context and thus require neither fine-tuning nor an additional forward pass. This suggests that LMs contain more factual and commonsense knowledge than previously assumed--if we query the model in the right way.
A Simple Approach to Case-Based Reasoning in Knowledge Bases
Jun 25, 2020
We present a surprisingly simple yet accurate approach to reasoning in knowledge graphs (KGs) that requires \emph{no training}, and is reminiscent of case-based reasoning in classical artificial intelligence (AI). Consider the task of finding a target entity given a source entity and a binary relation. Our non-parametric approach derives crisp logical rules for each query by finding multiple \textit{graph path patterns} that connect similar source entities through the given relation. Using our method, we obtain new state-of-the-art accuracy, outperforming all previous models, on NELL-995 and FB-122. We also demonstrate that our model is robust in low data settings, outperforming recently proposed meta-learning approaches