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Interactive Analysis of LLMs using Meaningful Counterfactuals
Apr 23, 2024
Counterfactual examples are useful for exploring the decision boundaries of machine learning models and determining feature attributions. How can we apply counterfactual-based methods to analyze and explain LLMs? We identify the following key challenges. First, the generated textual counterfactuals should be meaningful and readable to users and thus can be mentally compared to draw conclusions. Second, to make the solution scalable to long-form text, users should be equipped with tools to create batches of counterfactuals from perturbations at various granularity levels and interactively analyze the results. In this paper, we tackle the above challenges and contribute 1) a novel algorithm for generating batches of complete and meaningful textual counterfactuals by removing and replacing text segments in different granularities, and 2) LLM Analyzer, an interactive visualization tool to help users understand an LLM's behaviors by interactively inspecting and aggregating meaningful counterfactuals. We evaluate the proposed algorithm by the grammatical correctness of its generated counterfactuals using 1,000 samples from medical, legal, finance, education, and news datasets. In our experiments, 97.2% of the counterfactuals are grammatically correct. Through a use case, user studies, and feedback from experts, we demonstrate the usefulness and usability of the proposed interactive visualization tool.
Two Counterexamples to Tokenization and the Noiseless Channel
Feb 29, 2024In Tokenization and the Noiseless Channel (Zouhar et al., 2023a), R\'enyi efficiency is suggested as an intrinsic mechanism for evaluating a tokenizer: for NLP tasks, the tokenizer which leads to the highest R\'enyi efficiency of the unigram distribution should be chosen. The R\'enyi efficiency is thus treated as a predictor of downstream performance (e.g., predicting BLEU for a machine translation task), without the expensive step of training multiple models with different tokenizers. Although useful, the predictive power of this metric is not perfect, and the authors note there are additional qualities of a good tokenization scheme that R\'enyi efficiency alone cannot capture. We describe two variants of BPE tokenization which can arbitrarily increase R\'enyi efficiency while decreasing the downstream model performance. These counterexamples expose cases where R\'enyi efficiency fails as an intrinsic tokenization metric and thus give insight for building more accurate predictors.
Fine-Tuned Machine Translation Metrics Struggle in Unseen Domains
Feb 28, 2024We introduce a new, extensive multidimensional quality metrics (MQM) annotated dataset covering 11 language pairs in the biomedical domain. We use this dataset to investigate whether machine translation (MT) metrics which are fine-tuned on human-generated MT quality judgements are robust to domain shifts between training and inference. We find that fine-tuned metrics exhibit a substantial performance drop in the unseen domain scenario relative to metrics that rely on the surface form, as well as pre-trained metrics which are not fine-tuned on MT quality judgments.
Scaling the Authoring of AutoTutors with Large Language Models
Feb 27, 2024Large Language Models (LLMs) have found several use cases in education, ranging from automatic question generation to essay evaluation. In this paper, we explore the potential of using Large Language Models (LLMs) to author Intelligent Tutoring Systems. A common pitfall of LLMs is their straying from desired pedagogical strategies such as leaking the answer to the student, and in general, providing no guarantees. We posit that while LLMs with certain guardrails can take the place of subject experts, the overall pedagogical design still needs to be handcrafted for the best learning results. Based on this principle, we create a sample end-to-end tutoring system named MWPTutor, which uses LLMs to fill in the state space of a pre-defined finite state transducer. This approach retains the structure and the pedagogy of traditional tutoring systems that has been developed over the years by learning scientists but brings in additional flexibility of LLM-based approaches. Through a human evaluation study on two datasets based on math word problems, we show that our hybrid approach achieves a better overall tutoring score than an instructed, but otherwise free-form, GPT-4. MWPTutor is completely modular and opens up the scope for the community to improve its performance by improving individual modules or using different teaching strategies that it can follow
Stolen Subwords: Importance of Vocabularies for Machine Translation Model Stealing
Jan 29, 2024In learning-based functionality stealing, the attacker is trying to build a local model based on the victim's outputs. The attacker has to make choices regarding the local model's architecture, optimization method and, specifically for NLP models, subword vocabulary, such as BPE. On the machine translation task, we explore (1) whether the choice of the vocabulary plays a role in model stealing scenarios and (2) if it is possible to extract the victim's vocabulary. We find that the vocabulary itself does not have a large effect on the local model's performance. Given gray-box model access, it is possible to collect the victim's vocabulary by collecting the outputs (detokenized subwords on the output). The results of the minimum effect of vocabulary choice are important more broadly for black-box knowledge distillation.
Navigating the Metrics Maze: Reconciling Score Magnitudes and Accuracies
Jan 12, 2024Ten years ago a single metric, BLEU, governed progress in machine translation research. For better or worse, there is no such consensus today, and consequently it is difficult for researchers to develop and retain the kinds of heuristic intuitions about metric deltas that drove earlier research and deployment decisions. This paper investigates the "dynamic range" of a number of modern metrics in an effort to provide a collective understanding of the meaning of differences in scores both within and among metrics; in other words, we ask what point difference X in metric Y is required between two systems for humans to notice? We conduct our evaluation on a new large dataset, ToShip23, using it to discover deltas at which metrics achieve system-level differences that are meaningful to humans, which we measure by pairwise system accuracy. We additionally show that this method of establishing delta-accuracy is more stable than the standard use of statistical p-values in regards to testset size. Where data size permits, we also explore the effect of metric deltas and accuracy across finer-grained features such as translation direction, domain, and system closeness.
Quality and Quantity of Machine Translation References for Automated Metrics
Jan 08, 2024Automatic machine translation metrics often use human translations to determine the quality of system translations. Common wisdom in the field dictates that the human references should be of very high quality. However, there are no cost-benefit analyses that could be used to guide practitioners who plan to collect references for machine translation evaluation. We find that higher-quality references lead to better metric correlations with humans at the segment-level. Having up to 7 references per segment and taking their average helps all metrics. Interestingly, the references from vendors of different qualities can be mixed together and improve metric success. Higher quality references, however, cost more to create and we frame this as an optimization problem: given a specific budget, what references should be collected to maximize metric success. These findings can be used by evaluators of shared tasks when references need to be created under a certain budget.
RELIC: Investigating Large Language Model Responses using Self-Consistency
Nov 28, 2023Large Language Models (LLMs) are notorious for blending fact with fiction and generating non-factual content, known as hallucinations. To tackle this challenge, we propose an interactive system that helps users obtain insights into the reliability of the generated text. Our approach is based on the idea that the self-consistency of multiple samples generated by the same LLM relates to its confidence in individual claims in the generated texts. Using this idea, we design RELIC, an interactive system that enables users to investigate and verify semantic-level variations in multiple long-form responses. This allows users to recognize potentially inaccurate information in the generated text and make necessary corrections. From a user study with ten participants, we demonstrate that our approach helps users better verify the reliability of the generated text. We further summarize the design implications and lessons learned from this research for inspiring future studies on reliable human-LLM interactions.
Evaluating Optimal Reference Translations
Nov 28, 2023The overall translation quality reached by current machine translation (MT) systems for high-resourced language pairs is remarkably good. Standard methods of evaluation are not suitable nor intended to uncover the many translation errors and quality deficiencies that still persist. Furthermore, the quality of standard reference translations is commonly questioned and comparable quality levels have been reached by MT alone in several language pairs. Navigating further research in these high-resource settings is thus difficult. In this article, we propose a methodology for creating more reliable document-level human reference translations, called "optimal reference translations," with the simple aim to raise the bar of what should be deemed "human translation quality." We evaluate the obtained document-level optimal reference translations in comparison with "standard" ones, confirming a significant quality increase and also documenting the relationship between evaluation and translation editing.
A Diachronic Perspective on User Trust in AI under Uncertainty
Oct 20, 2023In a human-AI collaboration, users build a mental model of the AI system based on its reliability and how it presents its decision, e.g. its presentation of system confidence and an explanation of the output. Modern NLP systems are often uncalibrated, resulting in confidently incorrect predictions that undermine user trust. In order to build trustworthy AI, we must understand how user trust is developed and how it can be regained after potential trust-eroding events. We study the evolution of user trust in response to these trust-eroding events using a betting game. We find that even a few incorrect instances with inaccurate confidence estimates damage user trust and performance, with very slow recovery. We also show that this degradation in trust reduces the success of human-AI collaboration and that different types of miscalibration -- unconfidently correct and confidently incorrect -- have different negative effects on user trust. Our findings highlight the importance of calibration in user-facing AI applications and shed light on what aspects help users decide whether to trust the AI system.